Shipping & Lead Time Policy
Processing Time
Every RWARE piece is handcrafted to order in solid brass or bronze. Please allow 7–10 business days for standard products to be made and prepared for shipping.
Once your order enters production, we're unable to make changes to specifications, finish, or size. If you need to make a change, please contact us as soon as possible at info@rwarestore.com.
Custom Orders - Lead Time
Custom pieces (bespoke pulls, levers, finishes, or dimensions) have a lead time of 4–8 weeks from order confirmation, as each piece is individually crafted for your project. We'll confirm an estimated completion date in writing when your custom order and specifications are confirmed.
Tracking Your Order
Once your order leaves our workshop, you'll receive a tracking number by email. Please allow 1 business day for the tracking code to activate.
Shipping Times (transit time, after processing)
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Canada: 1–5 business days, depending on location
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United States: 3–7 business days, depending on location
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International: 5–10 business days
Total time to arrival = processing time (or custom lead time) + transit time above.
Free Shipping
Free shipping on orders over $250 CAD (before taxes) within Canada and the United States. Not applicable to custom orders.
Duties, Taxes & Brokerage
Any duties, taxes, or brokerage fees are the responsibility of the customer/consignee and are payable directly to the carrier upon delivery.
Carriers
RWARE Store ships via Canada Post and UPS for deliveries across Canada, the United States, and internationally.
Local Pickup
Pickup available in Toronto by appointment. Once your order is ready, we'll email you with pickup instructions, including hours and location. Please bring a piece of ID and your order confirmation email.
Damages & Issues
Every piece is inspected before it leaves our workshop, but if your order arrives damaged, please contact us within 7 days of delivery at info@rwarestore.com with photos of the item and packaging, and we'll arrange a resolution.